Privacy Policy
Train Hot - PRIVACY POLICY
This Privacy Policy describes how WEHEARTLEON, LLC (the "Site", "we", "us", "our" or “THC”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from https://www.trainhot.club/ (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.
1. INFORMATION WE PROCESS:
We may collect or process the following types of information about you. The specific information we collect about you will vary depending on how you interact with us.
a. Contact information and personal identifiers, such as your name, address, email address, telephone number, and username or social media handle.
b. Device identifiers, such as information about your device like your MAC address, IP address, or other online identifiers.
c. Physical characteristics, such as your hair type and color, skin type, and eye color.
d. Biometric information, such as facial geometry if you use certain of our virtual try-on applications.
e. Commercial information, such as the products or services you have purchases, returned or considered, and your product preferences.
f. Payment information, such as your method of payment and payment card information (including payment card number, delivery address and billing address).
g. Identity verification information, such as photo identification, loyalty member ID, and authentication information (like passwords).
h. Online or network activity information, such as information regarding your interaction with our websites, mobile applications, digital properties, and advertisements, information about your browsing and search history on our websites or mobile applications, and log file information like your browser type and webpages you visit.
i. Geolocation information, such as information that can help identify your physical location (like your GPS coordinates or the approximate location of your device).
j. Audio and visual information, such as recordings of your voice when you call our customer service.
k. Professional or employment-related information, such as professional licenses or certifications in connection with our professional programs.
l. User Content, such as your communications with us or any other content you provide (including photographs and images, videos, reviews, articles, survey responses, and comments).
m. Inferences drawn from or created based on any of the information identified above.
2. HOW WE COLLECT INFORMATION:
We may collect personal information about you from various sources. For example:
a. Directly from you, such as when you make a purchase on our website, contact us with a question or complaint, use one of our mobile applications or= chat with an automated virtual agent or live person on one of our websites, create an account on one of our websites, register for one of our brand loyalty programs or marketing lists, respond to a survey, participate in a contest or other promotion, make an appointment or sign-up to attend an event.
b. From your friends or family members, such as when your friend or family member purchases our services for you.
c. When you interact with our website or emails. When you visit our website, or when you open or click on emails we send you, we (and third parties we work with) may automatically collect information from your browser or device, such as device identifiers and online and other network activity information using technologies such as cookies, pixel tags, and similar technologies. Cookies are small text files that websites place on your Internet-connected device to uniquely identify your browser or to store information or settings in your browser. Pixel tags are small images which are embedded into our websites or emails. We use pixel tags to collect information about your browser or device, how you interact with our websites, or whether you open or click on the emails we send you. Pixel tags also enable us (and third parties we work with) to place cookies on your browser.
d. From our business partners and service providers, such as demographic companies, analytics providers, advertising companies and networks, third party retailers and distributors, and other third parties that we choose to collaborate or work with.
e. From social media platforms and networks, such as Facebook, Instagram, Twitter, Pinterest, and Google. For example, we may obtain your information from a social media platform or network if you interact with us on social media or choose to log-in our website using your social media credentials.
We may combine the information we obtain from the above sources. For example, we may combine information we collect in our stores with information we collect online.
3. HOW WE USE INFORMATION:
We may use the information we have about you:
a. To provide products and services to you, such as fulfilling orders and processing payments, creating, servicing and/or maintaining your account or loyalty program membership, identifying concerns and assisting with product recommendations, providing real time support via our automated virtual agent and live person chat feature on one of our websites and maintaining a transcript of the chat, and managing current or past purchases.
b. To communicate with you, including to respond to your inquiries or complaints, and to help you place an order.
c. To administer your participation in special events, contests, sweepstakes, surveys or promotions.
d. For marketing and advertising, such as to send you postal mail, text messages, email, push notifications or other messages, show you advertisements for products and/or services tailored to your interests on social media and other websites.
e. To operate and understand your use of our websites and mobile applications, such as to remember your information so you do not have to re-enter it, understand your preferred method of purchasing with us; determine what browser and devices you use to visit our websites or mobile applications; and to evaluate and improve our services, advertisements, websites and mobile applications. For example, we use Google Analytics on our websites. For specific details on how Google collects and uses your personal information when we use its services, please visit: How Google Uses Information From Sites Or Apps That Use Our Services.
f. To operate and improve our business, including to conduct analytics, provide quality assurance and process adverse event or product related claims, conduct research and development, and perform accounting, auditing and other internal business functions.
g. For legal and security purposes, such as to detect, prevent, and prosecute harmful, fraudulent, or illegal activity, loss prevention, identify and repair bugs on our websites or mobile applications, and to comply with applicable legal requirements, relevant industry standards and our policies.
We also may use your information in other ways for which we provide specific notice at the time of collection.
4. HOW WE SHARE INFORMATION:
We may share your personal information with:
a. Our Brands. When you interact with a Brand, we may share your personal information with other Brands. Those other Brands may use your personal information for marketing and advertising and other purposes identified in this Privacy Policy.
b. Our Subsidiaries and Affiliates. We may transfer your personal information to our subsidiaries and affiliates on a need-to-know basis for the purposes identified in this Privacy Policy.
c. Service Providers. We may transfer personal information to service providers who perform services on our behalf based on our instructions. We do not authorize these service providers to use or disclose the information except as necessary to perform services on our behalf or comply with legal requirements. Examples of these service providers include entities that process credit card payments, fulfill orders, and that provide website and application functionality, hosting, analytics, customer support including through automated virtual agent and live person chat, advertising and marketing services.
d. Parties to a corporate transaction. We also reserve the right to transfer personal information we have about you in the event we sell or transfer all or a portion of our business or assets (including in the event of a merger, acquisition, joint venture, reorganization, divestiture, dissolution, or liquidation).
e. Advertising Companies. We work with third party advertising companies (such as advertising networks) to serve advertisements on our behalf.
f. Other third parties. In addition, we may disclose personal information about you (i) if we are required to do so by law or legal process, (ii) to law enforcement authorities or other government officials, (iii) when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss, or in connection with an investigation of suspected or actual fraudulent or illegal activity, (iv) when disclosure of your personal information is otherwise required or permitted by law, or (v) with your consent (such as third-party salons, spas and third-party retailers).
5. HOW YOU CONTROL YOUR INFORMATION:
a. Data Subject Rights: Depending on local laws, you may have rights with respect to your personal information. For example, you may be able to request access to the personal information we maintain about you, update and correct inaccuracies in your personal information, and have the personal information deleted or transmitted to a third-party. We may take reasonable steps to verify your identity when you make a request. You may also have the right to lodge a complaint with a data protection authority.
b. Marketing & Advertising Preferences: Your online account may offer you the ability to edit your marketing preferences. You can also opt-out of receiving marketing communications (such as email, postal mail or text messages) by following the unsubscribe instructions sent within our Web Site. When you unsubscribe from our marketing communications, we will no longer use the related personal information (such as your email address or phone number) for targeted advertising purposes.
c. Mobile Device & Browser Preferences: Depending on your mobile device or web browser, we may request your location or request to send you push notifications. You can edit your preferences using the settings on your device.
d. Cookie Preferences: You can choose how certain cookies are used in connection with our websites. You can edit your cookie preferences at any time by editing your browser settings or selecting the “Manage Cookies” or “Do Not Sell or Share My Personal Information / Target Ads” link available at the bottom of our Brand websites. For additional details see the “How We Use Cookies” section below.
6. HOW WE USE COOKIES:
Like many websites, we use Cookies on our Site. Cookies are small text files that websites place on your Internet-connected device to uniquely identify your browser or to store information or settings in your browser which allows us to remember you when you come back to our websites and provide you with personalized experiences and advertisements. We may also permit third parties and services providers to use Cookies on our Site to better tailor the services, products and advertising on our Site and other websites. We use different types of cookies on our websites, which may include strictly necessary cookies, performance cookies, functional cookies and targeting cookies. Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls.
You can edit your preferences by accessing the “Manage Cookies” or “Do Not Sell or Share My Personal Information / Target Ads” link at the bottom of each of our Web Site or by editing your browser settings. When editing your cookie preferences, please note that your settings only apply to the browser you use to submit your opt-out request, so if you use multiple browsers or devices, you must opt-out on each browser, on each device. Your opt-out is enabled using cookies so once you opt-out, if you delete your browser’s saved cookies on a device, you will need to opt-out again on that browser on that device.
Our websites are not designed to respond to “do not track” signals from browsers.
7. USER GENERATED CONTENT:
The Services may enable you to post product reviews and other user-generated content. If you choose to submit user generated content to any public area of the Services, this content will be public and accessible by anyone.
We do not control who will have access to the information that you choose to make available to others, and cannot ensure that parties who have access to such information will respect your privacy or keep it secure. We are not responsible for the privacy or security of any information that you make publicly available, or for the accuracy, use or misuse of any information that you disclose or receive from third parties.
8. THIRD PARTY WEBSITES AND LINKS:
We may use, disclose or otherwise process your personal information to advertise our products and services in different ways, including targeted advertising. We work with third party advertising companies (such as advertising networks) to serve advertisements on our behalf. These advertising companies may use cookies, pixel tags and similar technologies to collect device identifiers, online or network activity information, commercial information, or inferences, such as information about the websites you visit over time and the advertisements you click on to deliver advertisements that are targeted to you. You can opt-out of cookie-based advertising based on your visits to our sites by editing your cookie preferences as described in the How We Use Cookies section. Please note that even if you opt-out, you may still see ads from us, but the ads will not be targeted based on the websites you visit over time and the advertisements you click on and may therefore be less relevant to you and your interests.
We also work with third-party platforms, including platforms operated by social networks, to show you advertisements or measure the effectiveness of our advertisements. We may convert your email address, telephone number, or other information into a unique value and have these third-party platforms match this unique value with a user on their platform or with other data they may have. This matching enables us to deliver advertisements to you and others on these platforms.
9. INTERNATIONAL DATA TRANSFERS:
We are headquartered in the United States and may share your information with service providers and other recipients in the United States and worldwide. If you are located in a region with laws governing data collection and use that may differ from U.S. law, please note that we may transfer personal data to a country and jurisdiction that does not have the same data protection laws as your jurisdiction. We use appropriate transfer mechanisms where required.
10. HOW WE PROTECT INFORMATION:
We maintain administrative, technical, and physical safeguards designed to protect the personal information you provide against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure, or use. We restrict access to personal information on a need-to-know basis to employees and authorized service providers who require access to fulfil their job requirements.
11. HOW LONG WE RETAIN INFORMATION:
There are many factors that we use to determine how long personal information is retained, such as:
a) the purposes for which the personal information was collected, including to provide our products and services;
b) your marketing preferences and how you engage with our Brands;
c) any legal or regulatory requirements that apply to the personal information; and
d) whether the personal information may be relevant to us in protecting our own rights (e.g. applicable limitation periods).
12. CHILDREN’S DATA:
The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.
As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as those terms are defined in applicable law) personal information of individuals under 16 years of age.
13. SECURITY AND RETENTION OF YOUR INFORMATION:
Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.
How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.
14. YOUR RIGHTS AND CHOICES:
Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.
a) Right to Access / Know. You may have a right to request access to personal information that we hold about you, including details relating to the ways in which we use and share your information.
b) Right to Delete. You may have a right to request that we delete personal information we maintain about you.
c) Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.
d) Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
e) Restriction of Processing: You may have the right to ask us to stop or restrict our processing of personal information.
f) Withdrawal of Consent: Where we rely on consent to process your personal information, you may have the right to withdraw this consent
g) Appeal: You may have a right to appeal our decision if we decline to process your request. You can do so by replying directly to our denial.
h) Managing Communication Preferences: We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.
You may exercise any of these rights where indicated on our Web Site or by contacting us using the contact details provided below.
We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request. In accordance with applicable laws, You may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.
15. UPDATES TO OUR PRIVACY POLICY:
We reserve the right to revise this Privacy Policy from time to time. We will post changes on this page and indicate the “Effective Date” at the top of this page. Please check back often for any updates. You acknowledge and agree that it is your responsibility to review this Privacy Policy periodically and that your continued use of our Services after any change in this Privacy Policy will constitute your acceptance of such change.
16. COMPLAINTS:
If you have complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority.
17. STATE ESPECIFIC DISCLOSURES:
California Residents
This section applies solely to California residents and supplements our Privacy Policy above.
Collection and Disclosure of Personal Information
We may collect and disclose or may have collected and disclosed your personal information to certain categories of third parties, as described below.
Category | Disclose to Third Parties |
Contact information and personal identifiers | We may disclose or may have disclosed this information to:
· Our Brands · Our Subsidiaries and Affiliates · Service Providers · fraud detection providers · law enforcement authorities or other government officials where required or permitted by law |
Device Identifiers | We may disclose or may have disclosed this information to:
· Our Brands · Our Subsidiaries and Affiliates · Service Providers · fraud detection providers · law enforcement authorities or other government officials where required or permitted by law |
Demographic information | We may disclose or may have disclosed this information to:
· Our Brands · Our Subsidiaries and Affiliates |